Q: How does the SelClene service work and what do I do if the cleaner doesn’t turn up?

We select a cleaner for you from our database of cleaners whom you then employ direct.

Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner on demand.

You’ve probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or the relationship between you and the cleaner does not work out.  With our agency, you simply call us and we can send you another cleaner within days.

 

Q: What background checks are done on the cleaners?

 

All our cleaners are thoroughly vetted before being accepted on our database.

We require proof of identity such as a passport, birth certificate, driving licence or other recognised form of ID to ensure that they are who they say they are and are entitled to legally work in the UK.  Proof of residential address is also required such as a recent utility bill, so we know that they do live at the address that they have supplied to us.

 

You are supplied with copies of the cleaners references from former employers, which we check.  In addition we gather additional references from their existing SelClene clients once they have been with the agency for a while.

 

Q: How soon can I have a cleaner to start work for me?

 

Call us or complete our online enquiry form and we will arrange an appointment to visit you at your home to register you with the agency and discuss your requirements.

 

Q: What training do you give your cleaners?

 

We put all our cleaners through a basic two-hour course stressing the importance of Honesty (e.g. when completing their time sheets) and Reliability (e.g. turning up on time and not letting you down).

 

We also train in colour coding and hygiene - this is where we encourage the use of different coloured cloths (which we supply the first set to you free of charge) to differentiate between toilet areas and kitchen/food preparation areas.

 

Q: Is there insurance cover for damage done by the cleaner?

 

Yes,we know how important your home is to you. There is cover for major damage over the value of £100 (e.g. damage to a carpet or valuable ornament).  You are responsible for the first £100 of any claim.

 

Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.  There is no cover for any work the cleaner may do outside the home - only for cleaning and ironing work IN your home.

 

 

 

Frequently Asked Questions